There4U Terms

There4U Care Services - Service Agreement

Terms and Conditions.
By requesting THERE4U CARE SERVICES to provide service by any means including telephone, email, WhatsApp, booking form and or direct conversation – the client accepts that these terms and conditions are binding.
General Domestic and /or Office or other commercial cleaning, Spring cleaning, Deep cleaning, after Function or Event cleaning, Pre and /or Post Move cleans, Renovation or Building cleaning.
Payment is required on commencement of cleaning, subject to other arrangements as made with THERE4U CARE SERVICES management.

THERE4U CARE SERVICES reserves the right to suspend its cleaning service if a bill is not paid on presentation or at the start of the month, week or day due as the case may be. All outstanding monies or fees will be handed over fo collection, interest may be charged, including debt recovery legal costs.
Prices as per estimate and or quote are for labour only in terms of cleaning and ironing as requested and agreed to by THERE4U CARE SERVICES, unless otherwise agreed to by THERE4U CARE SERVICES. THERE4U CARE SERVICES reserves the right to amend an estimate and /or quote if on arrival conditions and or circumstances are substandard or vary from information provided to THERE4U CARE SERVICES to obtain either said quote or estimate.
Time estimates given by THERE4U CARE SERVICES for work as requested are only an estimate, as size of the area and the actual level of dirtiness as well as conditions encountered have a direct effect on the time needed. A cleaner works approximately a 7 hr. shift as a norm and will undertake duties per standard, spring or deep cleans as per requested level of service that may or may not include extras such as ironing and or window or blinds-(Time permitting), unless such was part of the specific level of service requested and agreed to by THERE4U CARE SERVICES management.
Working with or around contractors and /or other service providers can require up to 50% more time to complete the same work and THERE4U CARE SERVICES reserves the right to amend any cost estimates and /or quotes and charge accordingly.
Start and collection times given by THERE4U CARE SERVICES are only an estimate as traffic conditions and taxi transport of cleaners are beyond our control, the number of cleaners working on any given day can also take less or more time, high season and month-ends normally taking up more time..
The client agrees to instruct a cleaner and or cleaners on what tasks to perform as per their requirements or provide a list of such giving priorities of tasks to be undertaken. Unless otherwise requested and agreed to by THERE4U CARE SERVICES, the client shall provide all cleaning equipment in safe and good working order and all detergents, ladder and cleaning equipment that will be required to perform the work. No responsibility is undertaken for using same. THERE4U CARE SERVICES charges for detergents and reserves the right to charge for the use of company equipment.
Collection and returning of keys by THERE4U CARE SERVICES will attract a surcharge dependent on distance and or time in terms of such extra service or otherwise agreed by the management of THERE4U CARE SERVICES. Should there be any loss of such key, the liability will be limited to the actual cost of the key only (max R200).
The client has the responsibility to deactivate any alarms and no responsibility for the triggering of an alarm system or costs related to a response will be accepted by THERE4U CARE SERVICES.
THERE4U CARE SERVICES reserves the right to suspend or cancel a cleaning service if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.

Claims and Complaints:

The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.
The client is responsible for securing – cash, jewelery and any other items of value. THERE4U CARE SERVICES pay their staff well above the minimum hourly or daily rates and we have a zero tolerance policy in terms of theft and dishonesty. No responsibility or liability is however accepted for any of the above.
If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to both THERE4U CARE SERVICES management and the SAPS. The client will lay a charge of theft, if actual theft has taken place and follow through to the point of actual prosecution. Failure to do so will nullify any claim against THERE4U CARE SERVICES.
The client or a representative has the responsibility to be present both at the start and end of each service, to inspect any cleaning performed. This will enable THERE4U CARE SERVICES to rectify any substandard work while still on the premises. Where THERE4U CARE SERVICES is only advised later, we will rectify on the next clean or if possible make other arrangements to do so
Complaints need to be made within 12 hours of the completion of the service.
The client is responsible for securing or removing all fragile or easily breakable items from areas that need to be cleaned. Items excluded from any liability by THERE4U CARE SERVICES are cash, jewelery, art works, antiques and items of sentimental value.
Lost keys, if lost by a THERE4U CARE SERVICES representative will be limited in terms of liability by THERE4U CARE SERVICES to the actual cost of the lost key subject to a maximum amount of R200 in total.
THERE4U CARE SERVICES reserves the right not to be liable if service is postponed due to broken equipment, or any circumstances beyond our direct control, or if there are issues in terms of safety.
THERE4U CARE SERVICES reserves the right not to be responsible for accidental damage of any nature up to the value of R1000 (one thousand rand).

Insurance:

THERE4U CARE SERVICES has insurance to cover any accidental damages caused by a THERE4U CARE SERVICES member of staff at a point of service, subject to the damages been reported within 12 hours of completion of the service in writing either per email to THERE4U CARE SERVICES.
Insurance will not cover anything that may breakdown or stop working at any time and this would include but is not restricted to vacuum, computer, fridge, freezer, microwave, dish washer, stove, oven, washing machine and tumble dryer or the instability of any item which the client is already aware of, such as headboards, bathroom fixtures or other property fittings. The client is obliged to notify THERE4U CARE SERVICES management of fittings that are poorly secured, not secured or appliances that are not in proper working order. No liability will be accepted by THERE4U CARE SERVICES for any of the above or for damage caused directly or indirectly to anything else or anyone else.
THERE4U CARE SERVICES reserves the right not to share any confidential company information or documents.

Good business relationships:

No client will be entitled to a full or partial refund; this is subject to the discretion of THERE4U CARE SERVICES management.
Should a client not be satisfied with the level of service from a cleaner and such is conveyed to THERE4U CARE SERVICES within the prescribed 12hr period of completion of the service, THERE4U CARE SERVICES reserves the right to do a re-clean of the specific area at an agreed time.
A re-clean will only be carried out once.

Cancellation and postponement of services:

A booked or routine service may be postponed or cancelled as the case may be up to 24 hrs. prior to an agreed starting time of the cleaning service. The request must be per email or direct telephone call with THERE4U CARE SERVICES management and needs to be confirmed by THERE4U CARE SERVICES to be valid.
The client undertakes to be liable for the full fee should the request be made within the 24 hr. period (less than 24 hrs.).
Month-end confirmed bookings will be subject to a cancellation fee of 50% unless made 3 working days in advance in writing per email or WhatsApp.
The client is responsible to provide access to THERE4U CARE SERVICES as agreed and in the event of a (no show) or lock out by the client; the client will be held liable for the full service fee and or costs related to such. Refer clause 2 above.
A deposit of 50% is required on advance month-end bookings – any deposit received will be offset against fees due. Deposits held are not refundable.
Unless a specific contract is in place all regular on-going services be it, daily, weekly, bi-weekly or monthly require a full calendar months’ notice to terminate the service. The notice must be made in writing per email or WhatsApp. A telephone call will not be accepted as notice. Failure by the client to provide the stipulated notice, the client accepts liability for all fees due over the notice period.

Employing THERE4U CARE SERVICES staff:

No staff member or ex staff of THERE4U CARE SERVICES may be offered or given temporary or permanent employment by the client directly or indirectly (family, work) without prior negotiation with THERE4U CARE SERVICES. The period of protection is agreed to as 3 (three) months. This applies to the date of termination of services of THERE4U CARE SERVICES by the client irrespective of any cause or reason. Should a staff or ex staff member be employed within the said 3 month period the client agrees to be liable for a referral fee calculated @ R500 per day that THERE4U CARE SERVICES provided service in a given week.

These terms and conditions shall be governed by relevant South African law. The client agrees to be bound and submit to the jurisdiction of the relevant courts of South Africa.
These terms and conditions supersede any prior written or oral agreements between the parties.